"We look for people who can handle multiple tasks at once."
— Mark Sheets, Director, Application Development

IBM AS/400s RPG, DB2/400, J. D. Edwards
Cruise line Medium-sized shop


Royal Caribbean Cruises Ltd., operates ten passenger ships that travel through the Caribbean, Europe, Alaska, the Panama Canal, California, and the Far East. Royal Caribbean initiated the large cruise ship concept in 1970 after the company's founding in 1969. The company was the first to offer combined airplane and cruise reservation packages.

Royal Caribbean is a publicly-held company, with 6,900 employees, based in Miami, Florida. Revenues in 1994 were $1.17 billion.



Royal Caribbean has IBM AS/400s with software development in RPG, using a DB2/400 database. Thousands of PCs are connected through Local Area Networks (LANs). Additional software used includes the J. D. Edwards financial package.

Job titles for the company's 100 computer professionals include Programmer Analyst, Analyst, Senior Analyst, Manager, Director, and Vice President. Information Technology sections include application development, shipboard systems, technical services data center services, and network services. Royal Caribbean developed the first system in the cruise industry to allow travel agents to book cruises directly through airline reservation systems. Staff members are currently developing an automated international system to handle multiple currencies and value-added taxes.


Computer professionals work in cubicles and offices in a nonsmoking environment. Standard office hours are 9 AM to 6 PM. A standard workweek is 40 hours. Application developers rarely travel, but those supporting shipboard systems may travel up to 50 percent of the time. Business dress is business formal (tie but no jacket). Royal Caribbean offers its computer professionals the opportunity to work for a technology leader in the cruise industry that continues to experience rapid growth.

Royal Caribbean observes seven fixed holidays and one personal day. Employees earn two weeks of vacation after one year, three weeks after five years, and four weeks after fifteen years. The company pays for disability, life insurance, and tuition reimbursement and contributes to the retirement plan. The company pays the majority of the costs of medical and dental insurance. Employees may take a free one-week cruise after the first year and receive significant discounts on additional cruises after that on a space-available basis. There have never been any layoffs.


Royal Caribbean looks for computer professionals with experience in RPG on the AS/400. A Bachelor's degree in Computer Science is preferred, although experience may substitute for education. Good written and verbal communication skills are a plus. Current staff members have an average of from five years to ten years of experience and Bachelor's degrees. The company does hire entry-level computer professionals. A good academic record is preferred and some experience, with an intern program, for instance, is helpful.

The company's six new computer professionals a year are found through advertisements, unsolicited resumes, employment agencies, and internal job postings.


Letters are preferred.

Ms. Marlynn Schneider

Manager, Corporate Employment

Royal Caribbean Cruises, Ltd.

1050 Caribbean Way

Miami, Florida 33132

(305) 539-6000

Copyright 1998. Carol L. Covin. Covin’s Southeast Computer Job Guide