"We are all driven by our clients."
– Lorilee Steward, Employment Specialist

IBM 3090s, AS/400s COBOL, PowerBuilder
Insurance risk management Large shop


Crawford & Company provides risk management and healthcare management services for insurance companies. The company also provides a risk management and claims audit information system software package to insurance companies and corporations.

Founded in 1941, the company employs 12,000, including 840 at corporate headquarters in Atlanta, Georgia. Crawford is a publicly-held corporation with revenues of $558 million.



Crawford has several IBM 3090s, 250 servers, and thousands of PCs, connected through Novell Netware and Banyan Vines networks. The company is moving into a decentralized client-server environment with IBM AS/400s. Software used includes COBOL, PowerBuilder, Visual Basic, and Clipper.

Job titles for Crawford’s 320 computer professionals include Entry-Level Programmer, Programmer/Analyst, Senior Programmer Analyst, Systems Analyst, Lead Analyst, Manager, Director, Assistant Vice President, and Vice President. Recent projects have included linking electronic data interchange, telephone, and facsimile communications, and creating a paperless workflow system for processing workers’ compensation claims.


Computer professionals work in cubicles and offices in a nonsmoking environment. Office hours are flexible between 6 AM and 6:30 PM. A 40-hour week is common, although there may be an occasional need for overtime. Overtime is not paid. Employees travel occasionally when laptop PCs are sent out to a field site to support claims processing during catastrophes. The company offers its computer professionals a business environment in which technology solutions are critical to the business, supporting external clients as well as internal customers.

Crawford observes eight or nine standard holidays and one personal day. Employees earn two weeks of vacation after one year, three weeks after five years, and four weeks after fifteen years. The company pays for life insurance and for dental insurance after one year. The company also pays the majority of the costs for medical and disability insurance. There is a 401(k) plan and stock option program. The company has an employee assistance plan and offers scholarships to employees’ dependents.


Crawford is now looking for candidates with client-server and relational database management experience. Candidates should show drive and flexibility and be team players in a customer-service-oriented environment. Current staff members have an average of eight years of experience and Bachelor’s degrees. Crawford does hire entry-level computer professionals, although most of these positions are filled internally by staff members from the operations department. The company also has a co-op program.

Crawford hires 75 computer professionals a year, finding candidates through advertisements and employment agencies.


Letters and phone calls are welcome.

Ms. Lorilee Stewart, Employment Specialist

Crawford & Company

5620 Glenridge Drive, N.E.

Atlanta, Georgia 30342

(404) 256-0830

Copyright 1998 Carol L. Covin. Covin’s Southeast Computer Job Guide