"All projects have an Information Resources lead and a business lead. Our whole systems architecture is focused on supporting Marriott's business strategy."
– Kathleen Alexander, SVP of HR for Information Resources


Siebel, Oracle, DB2, PeopleSoft, Forté

Hospitality Large shop

Fast Facts
Revenues: $10.017B (2000)
Employees: 153,000 (2000)
Founded: 1927
Hotel services
Public: MAR (NYSE)
Fortune: 100 Best Companies to Work for in America (2001)
Information Week: Top 500 Innovators (2000)
Business Week: Web Smart 50 (2000)
Fortune: Most Admired Companies (1998)
Forbes ASAP: America's Best Technology Users (1998)
CIO: Top 100 (1998)
10400 Fernwood Rd.
Bethesda, Maryland 20817
(301) 380-3000

Maui for $39 a night. Of course, employees - called associates - get discounts in Marriott's hotels around the world. You might even run into the company's Chief Executive Officer, J.W. Marriott, Jr., known for spending a significant amount of time on the road (150,000 air miles in 1997) ensuring that the consistency the company is famous for continues throughout its now vast holdings.

A few chapter titles from the book written by J.W. Marriott, Jr., the company's Chairman and CEO, The Spirit to Serve: Marriott's Way, are instructive.

• Success Is In the Systems
• Preserve Order Amid Change
• Preserve Change Amid Order
• Success Is a Team Sport.

Marriott is fanatic about ensuring that its attention to detail be reflected in each of its properties. Its standard operating procedures (SOPs) include, for example, a 66-step guide for cleaning a hotel room in less than 30 minutes and a recipe card system that states that hash browns are to be turned once and only once. This attention to detail and consistency most recently found itself at the heart of a new web market place for the hospitality industry to simplify and streamline procurement for an estimated $5 billion in supplies annually. But, probably the most consistent message from company representatives is a belief in the importance of treating employees well. As Marriott says in his book, "Take care of Marriott people and they will take care of Marriott guests."

Include "Source: COV" on your resume and cover letter.