Today, the four billion dollar firm is a global staffing services provider, with more than 1,800 company owned and operated offices in 25 countries. It has expanded its services far beyond its initial offering of clerical duties to include legal, accounting, light industrial, marketing, and information technology services. This has led to technical challenges. Providing just-in-time service to global companies and ensuring consistency of reporting required an integrated technical environment, just as Y2K was heating up. Kelly solved both problems at the same time. Instead of shelving new development until Y2K was over, they realigned their business processes on a global scale, inventoried and fixed application software, and introduced a risk assessment strategy and risk abatement approach that is now used on all projects.