"This is a fun place to work. We're constantly seeking new ways to leverage technology."
— Robert Frosell, Sr. VP, Business Transformation/MIS

Fast-food restaurants Medium-sized shop


Burger King is the second largest fast-food hamburger restaurant chain in the world. In 1995, the company had 31,000 employees worldwide at 8,000 outlets and revenues of $8.2 billion. Founded in 1954, corporate headquarters are in Miami, Florida. Burger King is owned by Grand Metropolitan PLC, which is based in London, Great Britain. GrandMet also owns Pillsbury, Häagen-Dazs, Smirnoff, Cinzano, and Gilby's and earns $12.3 billion in annual revenues.



Burger King is in the middle of a four-year move to replace its legacy IBM mainframe and AS/400s, with client/servers using HP/UNIX and Windows NT. A worldwide Notes (Lotus) and Point-of-Sale network has been installed, with Smart Suite (Lotus) on 486s and Pentiums for worldwide dial-up capability, serving 1,500 people who work out of their homes and/or corporate offices. SAP R/3 has been installed as part of the move to the client/server environment.

Burger King employs 65 permanent computer professionals and uses an additional 60 to 70 contractors. Job titles with grade levels range from entry level Programmer Trainee (13) to Junior Analyst Programmer (12), Analyst Programmer (11), Senior Analyst Programmer (10), Manager (9), Director (8), Senior Director (7), Vice President (5-6), and Senior Vice President (4).


Computer professionals work in an open area in a nonsmoking environment. Standard office hours are from 8:30 AM to 5 PM, but there is a flextime policy for a 37.5-hour work week. The Help Desk operates 24 hours a day to serve its worldwide user base. Office dress is casual. Travel needs vary depending on the position. A few staff members travel extensively. Burger King offers its computer professionals the opportunity to work for a company with a global brand name, rolling out leading-edge technologies. The headquarters building overlooks Biscayne Bay in an ocean front setting 10 miles south of Miami's city center.

Burger King observes nine holidays and employees have an additional two personal days. Employees earn one week of vacation to start, two weeks after two years, three weeks after five years, four weeks after ten years, and five weeks after twenty years. The company pays the majority of the costs of medical, disability and dental insurance. There are company-paid life insurance and retirement plans as well as tuition reimbursement.

In a 1994 downsizing, the company was able to redeploy internally three fourths of the employees affected. The rest were given generous severance packages.


Burger King looks for candidates with a technical skills base, a good academic background, and demonstrated leadership potential who are committed to delivering quality work. Candidates should be self-motivated and flexible, since they will continually be trained in new technologies.

Burger King hires one or two entry-level computer professionals a year, generally through campus recruiting. The company is not actively hiring experienced computer professionals; instead it is supplementing its staff with contractors as needed.


Letters are preferred.

Mr. Brian Linsey, Human Resources
Burger King Corporation
17777 Old Cutler Road
Miami, Florida 33157-6325
(305) 378-7011

Copyright 1998. Carol L. Covin. Covin’s Southeast Computer Job Guide